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Our promise to you

What to do when moving home

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Help and Support

Trusted Partner - Support Tariff

How to

Read your meter
Staying safe online and in the home
Finding and fixing leaks
Your stop tap
Protect your home
Water-saving audit
Water-saving audit and water butt
Read your bill
Price increase
Customer Side Leaks
Homeserve

Water supply

One Bill
Are you new to the area?
Smarter water networks trial
Bottled water stations
Water hardness
Request an asset plan
Apply for a Meter
Protecting your water quality
Landlords
Water quality
Water charges in my area
Surface water rebate

Report Water Misuse

Water Butt Giveaway Ashford Council

Works & Outage

What we are doing in The Weald
What we are doing following supply interruptions in Crowborough
What we are doing following supply issues in Haywards Heath
Our promise to you if your water supply is interrupted
Register for livestock alternate water
What we are doing in Charing, Challock and Molash
What we are doing following supply issues in East Grinstead
What we are doing following supply issues in Sussex and Kent

Trusted Partner - Combined Support

Emergencies

Waste water problems
I've got no pressure
My water looks strange
Find an approved water contractor
I've got no water
Report a hazard
Report a leak

Contact

Vulnerability event feedback
Notify us of a bereavement
Freeze Thaw 2022 Feedback
Summer Demand - General Feedback
Feedback

Priority Services

Scope partnership
Register for priority services
Accessibility
Get help from trusted organisations
Help paying your bill

Save Water

LeakyLoo™
Groundwork partnership
Simple changes to make more of summer
AquaSmart
Walter the Water Butt
Water Butt Competition
Free water saving devices
Water Saving Week
Discounted water butts
Garden tips



About Us

Community

School talks
Investment in our community
Community Fund - Tunbridge Wells
Community Funds
Community Fund Crowborough
Introducing the Water Horizon Forum
Our work in the community
Broad Oak Community Panel
State Of The Nation
Community Fund - Maidstone and the Weald
Mid Sussex Community Fund
East Grinstead Community Fund
Our charity work
Behind the tap: Your drinking water questions answered
Open Days
Community Chest
Our research - Social Tariff Review by NEA
Our research - financial support
Our research - Business Planning - PR24 Stakeholder Think Tank – Challenges and Responsible Business
Our Research - Business Planning - PR24 Affordability and Acceptability Testing Quantitative Research
Our research - Business Planning - PR24 Long Term Delivery Strategy Research
Our research - Business Planning - PR24 Performance Commitment Levels Research
Our research - Affordability - PR24
Our research - Business Planning - PR24 Company Specific Adjustment
Our research - Business Planning - PR24 Affordability and Acceptability Testing with the Water Horizon Forum
Our research - Business Planning - PR24 Acceptability and Affordability Testing Qualitative Research
Our research - Business Planning - PR24 Collaborative ODI Research – Willingness to Pay Segmented Results
Our research - Business Planning - PR24 Non-household Customer Research
Our research
Our community hub

Who we are

Our Partners
Our vision and values
Accreditations & Awards
Our regulators
Governance
Our Directors

Locations

Reservoir levels

Our Work

Innovate With Us
Innovation at South East Water
Our customers
Plans to reduce leaks
Our engineering schemes
Performance

Our plans

Drought plan 2019
Long Term Delivery Strategy
Drought plan
Broad Oak Reservoir
Learning lessons from the 'Beast from the East'
Our approach to planning
Strategic Direction Statement (SDS)
Business Plan Feedback
Water bidding market
Our Vulnerability Strategy 2025-2030
Broad Oak Surveys
Water resources management plan 2019
Your water, your say
Our business plan 2020-2025
Our Engagement Strategy
Your water Your Say FAQs
Resilient customer strategy 2020-2025
Future water
H25 - our 25 Year Plan which puts people and planet first
Draft Determination Response Submission
Business plan 2025-2030

Reservoirs

New activities at Arlington Reservoir
Ardingly Reservoir
Arlington Reservoir

Stakeholder updates

An open letter from our CEO
Drought Permit
Drought permit documents
Improving your water network
Tough times, help when you need it.
Blog
A summer to remember
Behind the tap
News
Water and energy
Lifting the hosepipe ban
Water latest

Resources

Media
Videos
Customer Leaflets
Publications

Legal and Policies

Terms of use
My Account Terms and Conditions
Terms and Conditions of prize drawer
Enviromental Information Regulations (EIR) 2004
How we look after your data
Terms and Conditions for Ashford Water Butt Giveaway
Terms and conditions for Walter the water butt prize
Anti-bribery Policy
Terms and conditions for voucher prize draw
Privacy Policy
Community Chest T&Cs

Careers

Application tips
Diversity and inclusion
Career development
Benefits and rewards
Apprenticeships
Our people

Our environment

Ouse and Upper Rother soil innovation fund
Our planet
Cover crops
Capital grants scheme
Water vole release
Refill Seaford
Our route to net zero
Events and workshops
Pesticide safety
About our catchments
Integrated pest management (IPM)
Invasive non-native species
Adapting to a changing climate
PROWATER
Catchment management
Love your maize
Nutrient Atmospheric Deposition Pilot
Protecting our rivers
Boosting biodiversity
Catchment newsletters

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