Household
Building and Development
Business & Retailers

My Account

Make a payment

Direct Debit Guarantee

What to do when moving home

Our promise to you



Help & Support

Report Water Misuse

Water Butt Giveaway Ashford Council

How to

Read your meter
Staying safe online and in the home
Read your bill
Your stop tap
Finding and fixing leaks
Customer Side Leaks
Water-saving audit
Water-saving audit and water butt
Homeserve
Protect your home

Water supply

Apply for a Meter
Smarter water networks trial
Request an asset plan
Protecting your water quality
Water charges in my area
Are you new to the area?
Surface water rebate
Bottled water stations
Water hardness
Landlords
One Bill
Water quality

Save Water

Groundwork partnership
LeakyLoo™
Water Saving Week
How to save water
Simple changes to make more of summer
AquaSmart
Garden tips
Free water saving devices
Discounted water butts
Walter the Water Butt
Water Butt Competition

Works & Outage

Register for livestock alternate water
Our promise to you if your water supply is interrupted
What we are doing in Charing, Challock and Molash
What we are doing following supply issues in Sussex and Kent
What we are doing following supply issues in Haywards Heath
What we are doing in The Weald
What we are doing following supply interruptions in Crowborough
What we are doing following supply issues in East Grinstead

Priority Services

Accessibility
Scope partnership
Get help from trusted organisations
Register for priority services
Help paying your bill

Contact

Vulnerability event feedback
Feedback
Notify us of a bereavement
Freeze Thaw 2022 Feedback
Summer Demand - General Feedback

Emergencies

Report a hazard
My water looks strange
I've got no pressure
Waste water problems
I've got no water
Find an approved water contractor
Report a leak



About Us

Our Work

Innovation at South East Water
Innovate With Us
Our customers
Plans to reduce leaks
Our engineering schemes
Performance

Stakeholder updates

An open letter from our CEO
A summer to remember
Drought Permit
Tough times, help when you need it.
Lifting the hosepipe ban
Drought permit documents
Blog
Improving your water network
News
Water and energy
Water latest
Behind the tap

Our environment

PROWATER
Pesticide safety
Water vole release
Boosting biodiversity
Ouse and Upper Rother soil innovation fund
Our planet
Adapting to a changing climate
Our route to net zero
Invasive non-native species
Refill Seaford
About our catchments
Integrated pest management (IPM)
Cover crops
Events and workshops
Capital grants scheme
Catchment newsletters
Nutrient Atmospheric Deposition Pilot
Love your maize
Catchment management
Protecting our rivers

Reservoirs

New activities at Arlington Reservoir
Ardingly Reservoir
Arlington Reservoir

Locations

Reservoir levels

Careers

Apprenticeships
Diversity and inclusion
Career development
Get to know some of the team
Application tips
Benefits and rewards

Resources

Media
Publications
Videos
Customer Leaflets

Our plans

Your water, your say
Business Plan Feedback
Our business plan 2020-2025
Our Vulnerability Strategy 2025-2030
Drought plan 2019
Our Engagement Strategy
Resilient customer strategy 2020-2025
Learning lessons from the 'Beast from the East'
Drought plan
Water resources management plan 2019
Strategic Direction Statement (SDS)
Your water Your Say FAQs
Water bidding market
Our approach to planning
Long Term Delivery Strategy
Business plan 2025-2030
Broad Oak Surveys
Broad Oak Reservoir
Draft Determination Response Submission
H25 - our 25 Year Plan which puts people and planet first
Future water

Legal and Policies

How we look after your data
Anti-bribery Policy
Terms of use
Terms and Conditions of prize drawer
Enviromental Information Regulations (EIR) 2004
My Account Terms and Conditions
Community Chest T&Cs
Terms and Conditions for Ashford Water Butt Giveaway
Privacy Policy
Terms and conditions for Walter the water butt prize

Community

Broad Oak Community Panel
Investment in our community
School talks
Our charity work
East Grinstead Community Fund
State Of The Nation
Our community hub
Community Fund Crowborough
Community Fund - Tunbridge Wells
Mid Sussex Community Fund
Community Funds
Our research
Introducing the Water Horizon Forum
Community Fund - Maidstone and the Weald
Our work in the community
Community Chest
Behind the tap: Your drinking water questions answered
Open Days

Who we are

Our Partners
Our vision and values
Our Directors
Governance
Accreditations & Awards
Our regulators

Still can't find what you are looking for? Try our Search Page