If you are deaf or hard of hearing, you can contact our Customer Service team with the support of a British Sign Language (BSL) interpreter via video call, either online or face to face during a home visit.
This means you can contact us to discuss your account and billing enquiries, to let us know you're moving home or to update your details, to report a leak or service issue, and anything else you might need to talk to us about.
You can connect through the SignVideo app, the SignVideo web directory, or via our website below.
How to use SignVideo
There are two ways you can use SignVideo:
SignVideo Web
Click on the 'Connect to a BSL Interpreter' button below to connect with the South East Water Customer Service team. A SignVideo interpreter will appear on your screen to interpret your conversation with one of our trained advisors.
SignVideo app
Download the SignVideo app, here.(opens in a new tab) When you open the app, you will see the SignDirectory. Find South East Water, click on the button and a SignVideo interpreter will appear on your screen to interpret your conversation.
What you need
To use SignVideo, you will need the following three things:
Any of the following devices and apps:
• Windows PC app
• Apple Mac app
• iOS app
• Android app
• SignVideo Web
A plug-in or built-in webcam.
This can be a plug-in or built-in webcam for your desktop computer or laptop, or a mobile phone camera.
Good internet connection.
A minimum of 2mbps upload and download internet speed is needed, with any of the following:
• 4G or 5G mobile network
• Plugged in broadband/ethernet
• WiFi
With these three requirements met, you will be able to connect to our Customer Service team and a BSL interpreter easily and in an instant!
Additional help and support
If you have any issues connecting to SignVideo, they have lots of helpful FAQs on their website: www.signvideo.co.uk/faqs(opens in a new tab)
Or you can also email their technical support team directly at help@signvideo.co.uk(opens in a new tab).