The easiest way to get in touch is through our online portal My Account.
With My Account, you can view and download your bills, manage your Direct Debit, tell us you're moving, make payments and check your balance – all from the comfort and convenience of your computer, laptop or smartphone.
You can send us a message and request a call back from our customer service team too.
Call us
Customer service / Account enquiries
0333 000 0001(opens in a new tab)
Lines are open Monday to Friday between 8am - 7pm, and Saturdays between 8am and 1pm.
Water supply / Engineering works
0333 000 0002(opens in a new tab)
Lines are open Monday to Friday between 8am - 7pm, and Saturdays between 8am and 1pm.
Out of hours emergencies
0333 000 0365(opens in a new tab)
Call our 24/7 helpline if you've got no cold water from your kitchen tap or have spotted a burst main / serious leak.
Customer Care team
We're here to help our customers who have additional needs and need a little extra support. Our Customer Care team works in collaboration with other organisations and community groups to provide you with high-quality care, so if you have any vulnerabilities you would like us to be aware of, please call 0333 000 2468(opens in a new tab).
For all other enquires relating to your account please contact our Customer Service team on 0333 000 0001(opens in a new tab).
Notify us of a bereavement
We're so sorry for your loss. Please use the button below for the procedure and form to notify us.
Wastewater emergencies
Although we bill for Southern and Thames Water we are unable to help you with wastewater emergencies as this is not part of our network
- If you have a wastewater emergency in the Southern Water area please call 0330 303 0368(opens in a new tab)
- If you have a waste water emergency in the Thames Water area please call 0800 316 9800(opens in a new tab)
Have we got something wrong?
First and foremost - we're sorry.
So we can try to put it right, please call us on 0333 000 0001(opens in a new tab). We're here Monday to Friday, 8am to 7pm, and Saturdays between 8am and 1pm.
Our aim is to resolve your complaint on first contact with us using whatever channel you chose. The quickest and easiest way to contact us is by telephone or by using our Live chat, X (formerly known as Twitter) or Facebook. Should you wish to drop us a message, the link can be found above - ‘Send us a message’ either through My Account or continue as a guest.
Once we have provided a full response to your complaint, if you remain unsatisfied, then we will escalate it to stage two of our complaints process.
If we are unable to reach a resolution at this stage, you can refer your case to The Consumer Council for Water (CCW) for Independent Review.
We aim to respond to all complaints within five days, however, complaints of a more complex and technical nature can take up to 10 days to have a full response.
Our complaints procedure can be viewed by clicking on the button below.
Press Office enquiries
For media relations or any press enquiries, please get in touch with the South East Water Press Office by emailing Press.office@southeastwater.co.uk (opens in a new tab)