As a water company, we’re acutely aware of how the weather and climate affect our business so it’s vital we plan ahead to make sure we’re well prepared for any change.

The Climate Change Adaptation Report is our assessment of how climate change will affect us, as a business, and the risks we need to take into account and mitigate for.

Our draft report sets out the 12 key headline risks we foresee as a business, mitigation we’ve already undertaken and further work we plan to do in the future to reduce these risk areas further.

"From changing rainfall and river levels to rising sea levels and temperatures, we want to hear your thoughts on how we’re planning to adapt our business to the changing climate."

Let us know your views

The public consultation on our draft Climate Change Adaptation Report is open now and closes on 10 November.

Once you’ve taken a look at the information below and the documentation, please do take the time to complete the questions at the bottom of the page.

We’re keen to hear what we’ve got right as well as anything we may have missed.

Once all the responses have been reviewed and, if required, changes made to the document, we will publish a response document alongside the final report.

Creating the report

Our latest draft Climate Change Adaptation document incorporates various reports and research which have helped shape our most recent long term plans, including:

Alongside these, we’ve also used a range of externally produced reports including The UK Climate Predictions 2018 and UK Climate Change Risk Assessments.


Report highlights

Our 2021 - 2026 report highlights include:

  • Investing £90.6 million during 2020/21 improving our infrastructure and providing better water quality and reliability for our customers, but we’re not stopping there. We have a whole host of future plans in the pipeline which include building two new reservoirs, reducing leakage by 15 per cent and trialling nature-based solutions to protect our environment through partnership working.
  • Undertaking flood resilience studies, developed a Beach Management Plan, built sea defences and improved our power facilities to keep sites up and running in the event of extreme weather.
  • Plans to carry out £1.3 million of flood prevention improvements to reduce the risk of interruptions to almost one million customers.
  • Continued working with partners and landowners to improve raw water quality, the natural environment and key habitats within our supply area.

A more detailed action plan will be created off the back of this document.

Download our draft reports

Your views matter and we would love to hear them.

Please take time to look at the documents and complete our questionnaire at the bottom of this page.

Take a look at our Climate Change Adaptation Report highlights

Download the full draft Climate Change Adaptation Report

To view our previous (round two) 2015 Climate Change Adaptation Report, click here. 


Tell us your views 

It’s important to us we’ve captured all the currently known risks we could face as a business within our Climate Change Adaptation Report so we can go forward and actively mitigate against them.

We welcome your time in telling us whether we’ve captured the right risks, or whether there are any we’re missing.

We’re also keen to hear from you if you’d like to work with us in this area in the future.

Please complete the questionnaire below by 10 November to let us know your thoughts.

Your comment

For more information as to how we protect and use your personal data please see

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