Our accreditations

An Investors In People organisation

Proving our commitment to our staff, we've been certified an Investors in People (IIP) organisation.

The award follows a tough, independent assessment based on staff feedback about how appreciated they feel, the standard of training and career progression offered, as well as looking for a culture of openness and trust.

“This accreditation is a great achievement for everyone," said John Murphy, South East Water’s Head of Human Resources. "It shows we have a fantastic team which is valued and the business is committed to setting the highest standards. Silver accreditation is the result of hard work and innovation across the business and demonstrates improvements we have made since we received Bronze accreditation in 2013.”

The developments include improved training opportunities, better internal communications and ensuring all employees and contractors receive the Living Wage - the sum above the minimum wage.

Proud to be a Living Wage employer

We're proud to be the first water company to receive accreditation from the Living Wage Foundation for paying its employees the Living Wage.

The Living Wage commitment will see everyone, regardless of whether they are permanent employees or third-party contractors and suppliers, receive a minimum hourly wage of £7.85 - significantly higher than the national minimum wage of £6.50.

The Living Wage is an hourly rate set independently and updated annually. The Living Wage is calculated according to the basic cost of living using the ‘Minimum Income Standard’ for the UK. Decisions about what to include in this standard are set by the public; it is a social consensus about what people need to make ends meet.

Paul Butler, Managing Director at South East Water, said: “Ensuring everyone who works for South East Water is paid fairly for what they do is something we care passionately about, whether that be our own employees or a third-party contractor."

Our Awards

A Water Industry Achievement Award Winner

On the back of our efforts to improve customer satisfaction and always give a five out of five service, we're delighted to hold not one but two Water Industry Achievement Awards.


Awarded People Initiative of the Year 2016 for our internal performance management programme entitled 'Perfecting Performance', we also received Customer Satisfaction Initiative of the Year for our company-wide emphasis on providing five out of five service.

South East Water's Managing Director, Paul Butler, said: “These awards represent great recognition for the fantastic initiatives our people are leading. Each programme demonstrates passion, commitment and an abundance of creativity – well done to everybody.”

Members of the Customer Service Team collect the Customer Satisfaction Initiative of the year award at the annual WIAA awards ceremony.

National Rushlight Award holder

NEP Surface Water Catchment Management Lead, Simon Lohrey (left) is pictured receiving the award on behalf of the company.

Our Catchment Team hold the prestigious Rushlight Sustainable Agriculture, Forestry and Biodiversity Award for their pioneering and innovative work with farmers and landowners.

James Seymour from Natural England said: “This project is an industry exemplar of how private and public sectors can work together, in partnership, and with the agricultural community to deliver more than just end-of-pipe solutions.”

South East Water’s Head of Environment, Emma Goddard, said: “We’re absolutely delighted to have our pioneering work on metaldehyde recognised and acknowledged by winning this award. Engaging and collaborating with farmers has helped them appreciate the water environment and how we can all work together for mutual benefit.” 


Utility Week Star Award winner 

Joining forces with behavioural science experts Advizzo, we've been using behavioural economics and data analytics to empower our customers to better control the water they use, and therefore the bill they pay.

Customer Service Advisor Cally Smyth and Head of Water Resources Lee Dance with the coveted Utility Week Star Award.

This partnership has led us to receive Utility Week's Star Award 2017 for the category Data Demons.

Lee Dance, South East Water's Head of Water Resources said: "Our teams are working to transform how people understand their water consumption, which in turn helps us to engage with our customers and decrease operating costs. This award is great news and is testament to the hard work of everyone working on this project."

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