South East Water partners with Kidney Care UK to provide vital support for thousands of kidney patients

South East Water has joined forces with Kidney Care UK(opens in a new tab) to ensure vulnerable customers living with chronic kidney disease (CKD) benefit from vital additional support available to them.

The partnership will help the 76,000 people with kidney disease in the South East Water supply area benefit from a range of services, including enhanced support via the drinking water supplier’s Priority Services Register.

As a trusted partner, Kidney Care UK will be able to refer people they are supporting within the drinking water company’s supply area directly through to South East Water’s vulnerability team so that they can access better tariffs, and assistance with debt.

A specific freephone number will be available for South East Water customers with CKD who need support - 0800 952 4000(opens in a new tab).

Lucy Sibley, Community Partnership Lead at South East Water, said: “We are really excited to be partnering with Kidney Care UK to help ensure those with CKD receive the best support from their water company, both financially and physically.

“Our trusted partnership will enable Kidney Care UK to enrol patients across the south east onto our Priority Services Register and our affordability tariffs without the need for them to get in touch with us at all.

“We hope this will help relieve any stress relating to their water usage and bills and enable our customers to concentrate on their health and living their lives to their full potential.”

The UK's leading kidney patient support charity provides a range of practical, financial, and emotional support services to help the 7 million people with kidney disease across the UK.

Laurie Cuthbert, Director of Fundraising, Marketing & Communications at Kidney Care UK, said: “This is an exciting partnership to transform the support our kidney community will receive in the south east of England. We are pleased to be working in partnership to be able to ensure that people with CKD in the south east are able to access all the support they need to live their lives to the full.”