As part of our commitment to invest £489 million to improve and upgrade our water supply network, we’re carrying out work to improve the resilience of our network in Kingsnorth, Ashford.
We are installing new equipment on to our water mains in Brockmans Lane, Kingsnorth, which will provide us with greater control of the water pressure in the area. By doing so, we can reduce the likelihood of future bursts, something we know is disruptive and frustrating for our customers.
This £50,000 project started on Monday 17 June, and is expected to take approximately three weeks. For the safety of the public and our site team, we will need to close Brockman’s Lane between its junctions with Heritage Road and Ashford Road.
Questions about the work?
This webpage will be updated as work progresses, but if you have any concerns during the work, the staff on site will be happy to answer any questions you may have.
Please check the FAQs to see if your question is answered there.
If you would like to speak to us directly, please call our Customer Technical Centre on 0333 000 0002 or email us at customerservices@southeastwater.co.uk
To register for free text or email updates about work in your area, visit aqualerter.southeastwater.co.uk/manage-alerts(opens in a new tab)
FAQs
We are always striving to improve our network and look for ways to reduce disruption to our customers. By installing this equipment on the main in Brockmans Lane, we will be able to better control the pressure running through the pipework and reduce the likelihood of future bursts.
This also has the benefit of prolong the life of our assets, enhancing the resilience of our network in the area.
The project starts on Monday 17 June and is expected to take approximately three weeks to complete.
Our team will aim to complete the work as quickly and as safely as possible.
We will need to close Brockman’s Lane to through traffic between the junctions with Ashford Road and Heritage Road.
Access will be maintained for businesses and residents.
When creating a diversion, we are required to offer a route which follows the same class (or above) of the road we are closing. For example, when we close a B road, the diversion needs to follow other B roads or above.
We are aware that local residents may know quicker ways to navigate around a diversion route. However, we do not encourage this, again for safety, and advise all traffic to follow the official diversion route at all times.
Road signs will be placed in advance to reinforce this message and advise of the diversion route. Signage will remain in place for the duration of each road closure, and we urge people not to tamper with these.
Bin collections and deliveries will still be able to access properties for the duration of our work, they will need to follow the diversion routes as signposted throughout. Our team on site will be able to support these, if necessary, by ensuring the excavations are safe to cross.
Emergency services are briefed of any road closures to make allowances. Should any properties within the closure require these services, our teams will be able to allow the vehicles access.
There will be a short interruption to supply when we need to connect the new pipeline to the existing main. However, we will provide 48 hours notice prior to this happening, and whenever possible will avoid peak times of water usage.
Customers with additional needs, be it a disability, mental health or financial concerns can sign up to our Priority Services Register to help us understand how we can help you. More information can be found at southeastwater.co.uk/priority.
This page will be updated as work progresses, but if you have any concerns during the work, the staff on site will be happy to answer any questions you may have. If you would like to speak to us directly, please call our Customer Technical Centre on 0333 000 0002 or email us at customerservices@southeastwater.co.uk
To register for free text or email updates about work in your area, visit aqualerter.southeastwater.co.uk/manage-alerts(opens in a new tab)
Project updates
Monday, 1 July 2024
08:38 AM
Expected completion
Work is expected to be completed this week and the road reopened. We will need to return to install a meter and we are aiming to do this on Saturday 20 July, under temporary traffic lights, subject to highways approval.
Monday, 17 June 2024
08:38 AM
Work begins
Work started as planned and the road is now closed while we carry out this essential project.
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