We carried out qualitative and quantitative research with customers to understand their views on the proposed targets for all common and proposed bespoke performance commitments.
In developing our performance commitment strategy, we needed to engage with customers to understand their response to our proposed targets for AMP8.
The research covers customer views on the proposed target for all common and proposed bespoke performance commitments. It should provide a robust assessment of customer views as well as an understanding of what’s driving customer responses.