Introducing H25

Water and the environment are intrinsically linked. That’s why we’re the first UK water company to implement a 25-year plan which puts people and planet first.

In 2021, we worked with more than 200 stakeholders, employees and customers to understand their views about our role in protecting and enhancing the environment, and to draft a plan which sets out how we'll improve the environment within a generation.

For us, it's about more than just continuing to supply water – we care deeply about the environment and want to protect and enhance it for future generations.

This is reflected in our Purpose, to ‘Provide today’s public water service and create tomorrow's water supply solutions, fairly and responsibly, working with others to help society and the environment thrive.’

In April 2022, we published our draft plan during a public consultation so members of the public can have their say and help us identify any areas of strength or weakness.

We've now worked our way through the 400+ responses received and are nearly ready to introduce you to H25 - our plan to future-proof water for the environment and the next generation.

Read our H25 environment plan

The full H25 plan will be available to read and download from this page in summer 2023 so watch this space, and sign up to our newsletter to be the first to know when it launches.

The plan contains four key commitments:

  • Future-proofing water for the environment and the next generation
  • Protecting and enhancing our natural environment
  • Building an environment that adapts to climate change
  • Working with partners to keep rivers and underground water sources healthy

You can still read the draft plan below, which we published as part of a public consultation during April and May 2022.

Never standing still, we will review and update H25 regularly, at least every five years.