Water main replacement in Diplocks Way, Hailsham, East Sussex

We are investing £254,000 to replace an old and unreliable water main that runs along Diplocks Way. This pipe has suffered a number of bursts over the years so the new pipe will increase the reliability of water supply to the area and prevent future problems.

Work to install the new main, which will be approximately 630 meters in length, will start at the junction of South Road and Diplocks Way and will then continue along Diplocks Way to a point just before the BMW dealership entrance.

How can we ensure this work is done with minimum disruption?

During the work a one way system will be in place along Diplocks Way, please see the diversion map indicating the flow of traffic and note the one way system only applies to Diplocks Way and not South Road and the Hailsham Bypass. East Sussex Highways and South East Water have agreed that the one way system will not only provide suitable safety measures for the workforce and public but is also the best method for causing as little disruption as possible.

The one way system will be in place for the duration of the work and parking along Diplocks Way will need to be restricted. Access to homes and businesses will be maintained.

For the first four weeks of the project, we have agreed with East Sussex Highways that we will have operatives on site day and night. They will monitor the traffic and traffic management, to assess how this is working and will be able to make any changes if issues arise, following liaison and agreement with the highways team.

In order to further reduce disruption, the majority of the works will be carried out at night; however some minor works will be required during the day including service transfers.

When is the work due to start?

Construction is planned to start on 29 January 2018 and is expected to last approximately 27 weeks. However, our contractor’s staff will work as hard as they can to complete the work as quickly and as safely as possible.

Who can I contact if I have any queries about these works?

Our contractor is Clancy Docwra and if you have any concerns during the work, staff on site will be happy to answer any questions or concerns you may have. If you would like to speak to South East Water direct please call our Customer Technical Centre on 0333 000 1100.

Diversion Map

Scheme updates 

Tuesday 20 February 2018

Work is progressing well and we have now begun the directional drilling of our new water main. This involves excavating a series of pits and constructing the new water pipe underground between these pits.

This work began yesterday and we have now successfully installed 70 metres of new water main at the South Road end of Diplocks Way.

We are currently on schedule and hope to have all of the directional drilled section of main in this week. We will then look to progress with testing and chlorinating the new pipe and preparing the road ready for mains and service connections to commence

Thank you for your ongoing patience and cooperation during these essential works.

Tuesday 6 February 2018

After monitoring traffic flows during the start of the project, we worked with East Sussex Highways to make changes to the one-way system along Diplocks Way last week. This appears to have alleviated issues with traffic leaving Diplocks Way in peak times and traffic is now flowing a lot better. 

Last week we made good progress digging the launch and reception pits in preparation for us to directionally drill the new main along the south side of Diplocks Way. Directionally drilling means that we excavate a tunnel between two pits before feeding the new pipe though, a far quicker process than laying a pipe in an open trench.

We still have a number of pits to dig out, but with the one-way system in place we've been able to put additional resources on site to help aid progress.

Thank you for your ongoing patience and cooperation during these essential works.


Wednesday 31 January 2018

Along with our contractor Clancy Docwra and The Highways Authority, we have been closely monitoring traffic along Diplocks Way since the one-way system was implemented on Monday 29 January.

After reviewing the current impact on road users and local businesses, we have decided to make changes to traffic flows on Diplocks Way with the aim to help ease congestion during peak times.

From the evening of Wednesday 31 January Diplocks Way between Apex Business Park and Gleneagles will be returned to two-way. This means vehicles leaving Apex Business Park will now be able to turn left out onto Diplocks Way.

Diplocks Way between Apex Business Park and South Road will continue to be one-way with motorists only able to travel south bound.

Once the new section of water main has been installed between Apex Business Park and South Road, and the road has been fully reinstated, we will remove the one way system completely from Diplocks Way and install the last 60 metres of pipe under temporary traffic lights.

We will continue to monitor traffic flows along Diplocks Way throughout our water main upgrade work, and will write to you again if further changes are required.

We apologise for any inconvenience and thank you for your patience and cooperation during our main laying scheme. 

Friday 12 January 2018

Our water main upgrade work along Diplocks Way will begin on Monday 29 January.

Work on the £254,000 scheme began on Monday 9 October. However, following concerns that signs directing traffic around the temporary one-way system were not adequate, the scheme was stopped by East Sussex Highways.

After working closely with our contractor Clancy Docwra and East Sussex Highways, we have made a few changes to the scheme plan.

The majority of the work will still be done at night (between 7.00pm and 6.00 am) however, to reduce noise and complete the scheme sooner, there will be a team on site some days to cut and break out the concrete ready for excavation.

The main change will be that fencing will be erected along the full length of Diplocks Way to ensure that the one way system is followed.

Access will be maintained to all businesses, however parking will be very restricted along the road. The rear exit of the BP Station will also to be closed to avoid vehicles trying to take the wrong route along the one way system which was previously happening.

This is for the safety of pedestrians, road users and our workforce.

Traffic enforcement officers will also be operating and we are arranging for the one-way system to be regularly monitored by the Police.   

We apologise for the additional parking restrictions, however these are essential for safety reasons 

Thank you in advance for your patience and cooperation during these essential works.

Wednesday 25 October 

On Monday 9 October, work on the £254,000 scheme began. However, following concerns that signs directing traffic around the temporary one-way system were not adequate, the scheme was stopped by East Sussex County Council while we investigate what happened.

The safety of the public is both ours, and the highway authority’s, top priority and we are working with our contractor Clancy Docwra and East Sussex Highways to ensure appropriate signage is in place when the scheme re-starts.

We would like to apologise for any confusion the incorrect signs caused and for the disruption and inconvenience the delay to this work may also cause.

During the past two years the water main has burst 13 times – including twice since 1 October. When it does it causes a high level of disruption to businesses and has the potential to leave customers without water for long periods. Due to this we would like to reassure you this work remains a high priority we will update customers once a re-start date has been confirmed.

Thursday 14 September

Advance notification for overnight trial holes

What are trial holes and why do you need to do them?

We have previously informed you that our major water mains renewal scheme in Diplocks Way is planned to start in early October. To help us determine the exact route along Diplocks Way, and the most efficient method of installing the new water main, it is important to dig two trial holes within the carriageway of Diplocks Way.

A trial hole is an excavation which enables the team to confirm the location of existing utilities, to ensure they are avoided when the new water main is being installed as well as confirming the existing ground conditions.

When and where will these trial holes be dug?

The trial holes will be dug overnight on Wednesday 20 September, Thursday 21 September and, if needed, Friday 22 September, starting each evening at 7pm until the early hours of the following day.

Will the trial holes be left open until you start the scheme?

No. The two trial holes will be backfilled to enable normal traffic flow until the scheme starts in early October. 

How will these trial holes impact me?

One of our key objectives is to work closely with customers and businesses to ensure the impact of this work is kept to an absolute minimum. We are confident the trial hole works won’t impact on you, since the works will be done overnight and we will work closely with any businesses that work into the evenings or have night shifts.

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