Shaping your future tap water 

Every five years we update our water resources management plan (WRMP) which looks at how we’ll keep your taps running while striking that delicate balance between protecting the environment and keeping bills affordable.

Our consultation has now closed and we would like to thank all those who commented on our proposals and attended our public exhibitions.

We’re now in the process of reviewing all the comments made and during July will publish our statement of response where we’ll detail all the representations made and explain how we’ve considered each one.

Alongside the statement of response we’ll also publish our revised plan which incorporates all the updates we’ve made. This plan will also be submitted to the Department for Food, Environment and Rural Affairs (Defra) for their review and approval.

Once the revised plan’s been approved by Defra we’ll put the plan into action!

Since we published our previous plan in 2014 we have:

  • Reduced the amount of water lost through leaks, exceeding our target
  • metered 80 per cent of our customers
  • reached more than 22,000 people as part of our award-winning targeted behaviour change campaign

Our draft plan highlights:

Normally we look 25 years into the future, but because the south east faces a number of unique challenges, we took the decision to look forward 60 years to 2080. By doing this we can make sure the work we do now lays the best foundation for future generations.

Over the next 60 years the population in our supply area is set to increase 53 per cent to 3.34 million. To ensure all existing and new customers continue to receive a reliable tap water supply we need to increase the amount of water available by an extra 294.2 million litres a day by 2080.

Our latest draft plan included proposals for making what water we already have go further – by reducing leaks on our pipes further and developing water efficiency programmes.

Although this will help, these measures alone won't be enough to meet the predicted shortfall in water. Our larger scale proposals included:

2020 to 2045:

  • Building a new water treatment works at the former Aylesford Newsprint site, Kent by 2023
  • upgrading existing water treatment works at Ford WTW in east Kent by 2027
  • developing a water reuse scheme at Peacehaven, East Sussex by 2028
  • building a new reservoir next to our existing Arlington Reservoir, East Sussex by 2032
  • creating a new reservoir in Broad Oak, Kent by 2033
  • a water re-use scheme at Aylesford, Kent by 2038

Long term considerations between 2045 and 2080:

  • Desalination at Eastbourne, Reculver and the River Medway
  • water re-use on the River Stour, east Kent
  • a new reservoir in West Sussex
  • new raw water abstraction and treatment works from the River Thames near Maidenhead, Berkshire
  • regional water transfers from Portsmouth and Thames Water
  • a new groundwater resource near Farnborough, Hampshire

Continuing the conversation

Although the consultation has now closed, we still want to hear from you.

If you have any thoughts, ideas or comments on our proposal, please pop them in the comments box below and they’ll be emailed straight to our water resources team.

We will not use your personal data for any other purposes or share it with third parties. 

For more information as to how we protect and use your personal data please see

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