Help shape where your future tap water comes from!

Every five years we update our water resources management plan (WRMP) which looks at how we’ll keep your taps running while striking that delicate balance between protecting the environment and keeping bills affordable.

We’re currently consulting on our latest proposals and want to hear from you. Your thoughts really will help shape your future tap water supplies.

Is there more we can do to encourage people to be water efficient? Are the options we’re proposing the right ones?

Since we published our previous plan in 2014 we have:

  • Reduced the amount of water lost through leaks, exceeding our target
  • Metered 80 per cent of our customers
  • Reached more than 22,000 people as part of our award-winning targeted behaviour change campaign

Normally we look 25 years into the future, but because the south east faces a number of unique challenges, we’ve taken the decision to look forward 60 years to 2080.

By doing this we can make sure the work we do now lays the best foundation for future generations.

Over the next 60 years the population in our supply area is set to increase 53 per cent to 3.34 million. To ensure all existing and new customers continue to receive a reliable tap water supply we need to increase the amount of water available by an extra 294.2 million litres a day by 2080.

Our latest plan includes proposals for making what water we already have go further – by reducing leaks on our pipes further and developing water efficiency programmes.

Although this will help, these measures alone won't be enough to meet the predicted shortfall in water. Our larger scale proposals include:

2020 to 2045

  • Building a new water treatment works at the former Aylesford Newsprint site, Kent by 2023
  • upgrading existing water treatment works at Ford WTW in east Kent by 2027
  • developing a water reuse scheme at Peacehaven, East Sussex by 2028
  • building a new reservoir next to our existing Arlington Reservoir, East Sussex by 2032
  • creating a new reservoir in Broad Oak, Kent by 2033
  • a water re-use scheme at Aylesford, Kent by 2038
  • developing a regional water transfer scheme from SES Water

Long term considerations between 2045 and 2080:

  • Desalination at Eastbourne, Reculver and the River Medway
  • water re-use on the River Stour, east Kent
  • a new reservoir in West Sussex
  • new raw water abstraction and treatment works from the River Thames near Maidenhead, Berkshire
  • regional water transfers from Portsmouth and Thames Water
  • a new groundwater resource near Farnborough, Hampshire

Join us at one of our public exhibitions!

Come and view the plans in person and speak directly to the team behind the proposals at one of our public exhibitions:

19 March 2018 12.00 to 20.00 – Berwick Village Hall, 7 Station Road, Polegate, BN26 6TD

20 March 2018 12.00 to 20.00 – King's Studio, Aylesford Community Centre, 25 Forstal Road, Aylesford, ME20 7AU

23 April 2018 14.30 to 20.00 – Tyler’s Kiln, Hackington Road, Tyler Hill, CT2 9NE

24 April 2018 12.00 to 20.00 – Broad Oak Village Hall, Shallock Road, Broad Oak, Canterbury, CT2 0QH

26 April 2018 12.30 to 20.00 – Sturry Social Centre, Mill Rd, Sturry, CT2 0AN

1 May 2018 16.00 to 20.30 - St Marks CE Primary School, Eccles Row, Eccles, ME20 7HS

8 May 2018 14.00 to 17.30 - Basingstoke Discovery Centre, Festival Place Shopping Centre, Basingstoke, RG21 7LS

Having your says is as easy as 1, 2, 3

All of our customers and stakeholders have the opportunity to have their say on all our work, including our water resources management plan.

Using our experience and research we've prepared a plan we hope will receive your support.

We know that working together with our customers and stakeholders is vital to the success of our plans as it’s only through collaboration that we can make the best plan possible.

If you'd like to get involved and give your feedback on our plan just follow our three step process:

1. Read the plan

We've had the plan certified and it doesn't contain any information that would comprise national security interests. Nothing has been included or removed that is commercially confidential.

Read our water resources management plan 

You can also view the plan and all supporting information in person at:

South East Water, Rocfort Road, Snodland, Kent, ME6 5AH


South East Water Scientific Services, Orion Building, 3 Columbus Drive, Southwood, Farnborough, Hampshire, GU14 0NZ

We are open:

Monday 9.00 am – 5:00 pm
Tuesday 9.00 am – 5:00 pm
Wednesday 9.00 am – 5:00 pm
Thursday 9.00 am – 5:00 pm
Friday 9:00 am – 5:00 pm
Saturday Closed
Sunday Closed

If you’d like to visit either Farnborough or Snodland to read the documents, email us at to let us know when you plan to visit and we’ll be on hand to answer any questions you may have.

2. Tell us your views

The 12 week consultation on our draft water resources management plan opened on 23 February 2018 and will close on 21 May 2018.

You can submit your views direct to the Department for Food, Environment and Rural Affairs (Defra), by completing the online form below or submitting your feedback in writing to:

The Secretary of State for Environment, Food and Rural Affairs, Water Resources Management Plan Consultation, 3rd Floor Nobel House, 17 Smith Square, London, SW1P 3JR

Your comment below will be send direct to Defra and our water resources team. We will not use your personal data for any other purposes or share it with third parties. 

3. What happens next?

After the consultation closes we will consider all the comments made.

We will then prepare and publish a statement of response document detailing all representations made and how we have considered each in turn.

Alongside the statement of response we will include a revised plan that incorporates all the updates we need to make.

Both the statement of response and the revised plan must be submitted to Defra and published on our website within 26 weeks of the publication of this draft water resources management plan.

Consultation documents

Draft water resources management 2020-2080 plan non-technical summary

Draft water resources management 2020 - 2080 plan leaflet

Draft water resources management 2020-2080 plan

Draft water resources management plan 2020 - 2080 data tables

Draft water resources management plan 2020 – 2080 technical appendices

Draft SEA Environmental Report (with Habitats Regulations Assessment)

About the Water Resources in the South East Group

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