In June 2014 we published our plan to secure water supplies through to 2040.

Following approval from the Department for Environment, Food and Rural Affairs (Defra), we published our latest water resources management plan, setting out what we will need to do, where, and by when, to meet the future need for water from people, businesses and also the environment.

We asked for customers’ views while we developed our plans and thank everyone who took part in the consultation process.

Customers overwhelmingly supported our proposals to reduce demand for water, such as through our water efficiency, on-going customer metering and leakage reduction programmes.

In deciding how much extra water will be needed for our 2.1 million consumers, we looked at expected growth in the population over the next 25 years and water demand as well as taking rainfall trends and climate change into account.



Between 2015 – 2020 we're carrying out feasibility studies on the following long term schemes to ensure future water supplies:

  • Aylesford water re-use, River Medway, Kent
  • A new storage reservoir at Broad Oak near Canterbury, Kent
  • Water re-use in the River Ouse in Sussex
  • An extension of the current Arlington Reservoir in Sussex


Read our water resources management plan 2014


A summary of our water resources management plan 2014

Customer and stakeholder engagement

Talking to customers about our water resource plans

Lee Dance, Head of Water Resources talks to a customer about our reservoir plans in Broad Oak, near Canterbury

We made sure regulatory and stakeholder challenge occurred at every stage of the plan’s progress.

Our principal regulator for the water resource planning process is the Environment Agency. It advised and challenged us on some of the findings that emerged during the earlier stages of producing this plan. It also provided technical advice to the Government when the Secretary of State considered whether our draft plan could be formally adopted.

Challenge and feedback has also been provided through our established Environment Focus Group, of which the Environment Agency is a member, and the Customer Challenge Group.

Our proposals were also tested with both existing and future customers through focus groups and online panels.

This challenge and feedback helped us firm up the range of options included in our plan, so we could balance the risk of securing supplies with the wider costs to customers and the environment.

We have now prepared our next draft water resources management plan, which you can find out more about below.

Find out about our 2019 plan

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