We have short and long term plans in place to secure your water services.

Our approach to planning is to work together with our customers and stakeholders to develop plans that work for everyone.

Whether its short term projects, like installing a new water main, or our long-term business plan looking into the future, sharing ideas, and learning from our experiences together is vital.

Our long term plans set out how we will maintain and improve our water main network and treatment works and secure water resources to meet the growing demand in the South East.

We take into account the economy, the impact of housing growth and the effects of climate change, as well as new legislation to protect the quality of your tap water and the environment.

Consulting with our customers and stakeholders is vital to our planning and we take your views on board when shaping our future direction.

We work closely with customers and stakeholders to help develop our plans

We've got three key long term plans that are reviewed every five years

1. Business plan

Our business plan sets out the investment we need to make during regular five-year periods to operate, maintain and improve our services. Our regulator Ofwat uses this plan to set the price limits for our customers during the same period.

Our current business plan runs from 2020 to 2025.

Business plan 2020-2025

 

2. Water resources management plan

Our 25-year water resources management plan sets out how we intend to secure sufficient water supplies for the future. This plan is updated every five years.

Our latest plan sets out measures to address water supply over a 60 year period from 2020-2080.

3. Drought plan

The drought plan shows the action we would take to deal with a drought in the region. This plan is now updated every five years.

Our current drought plan was published in 2013.

We are now finalising an updated drought plan following a consultation that ran until 29 October 2017.

Our draft drought plan
Drought plan 2013

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What is the Customer Challenge Group and what does it do?

The Customer Challenge Group endeavours to put South East Water customers at the heart of future plans and prices.

The independent group – which comprises water regulators, customer representatives and key stakeholders – scrutinises and challenges South East Water’s strategic direction, including the next five-year investment plan which will cover the 2020 2025 period.

When the business plan has been finalised, Ofwat will ask the Customer Challenge Group to write a report which sets out how well South East Water has engaged with its customers, and whether their views have been adequately reflected in the plan.

The Customer Challenge Group has its own website where they share more details about what they do, who they are and how to get involved.

www.customerchallenge.co.uk 

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