Our plan puts customers’ top priorities at its heart - clean water, low leakage, effective service, affordable bills and reliable supplies.

Our business plan, which covers the period from 2015 to 2020, was agreed by our regulator Ofwat in December 2014.

This plan sets out our investment for upgrading treatment works to maintain water quality, developing new water resources, finding and fixing leaks, replacing water mains and meeting our obligations to protecting tap water quality and the environment - while keeping bills affordable.

When we developed our plan in 2014 we created a document library which includes all the plans and supporting appendices.


Business plan 2015 to 2020 document library


We're investing more than £80 million a year between 2015 to 2020

Launch Recite Me web accessibility software

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