Our performance is measured against commitments we made to our customers as part of our five year business plan.

Reporting on our performance

Each year we report on our performance in our Performance, People and Planet Report.

But we want to keep you updated with our progress throughout the year too, so these pages will give you an insight into how we are doing in our efforts to achieve the promises we made to our customers.

We will update these pages every three months to give our latest performance figures. The figures we provide are subject to change following our audits during the year.

Our reporting is split into four areas - our customers; investment in our community; our behaviour; our planet.

If you're interested in how we compare with other water companies visit discoverwater.co.uk or visit our discover water pages.

We would like to go beyond purely performance reporting and give you an insight into what we do, what it means to work with us, and the positive impact we have on our local communities and environment - David Hinton, Asset and Regulation Director
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