Our teams have worked 24/7 trying to restore supplies to those customers in Mid-Sussex impacted by no water since Friday.


The high demand for water across our region has meant there are customers who have had no water or low pressure. Around 300 properties have had no water since Friday, others in the area have had intermittent supplies but we appreciate this has been off at key times when needed in the morning and evening.


We have been trying to reroute water around our network and the key treated water storage tank in Cuckfield was able to fill enough overnight for us to safely restart the boosters to pump water out into the network this morning. This will restore supplies to those customers who desperately need it who have been off since Friday. However we need to get more water into this system and it may still be intermittent. We are working hard to try to make sure it is on for this evening, but we can’t guarantee it.


We also expect that moving water around may mean other locations experience low pressure or no water this evening, however we need to do everything we can to get the people in that Haywards Heath, Cuckfield, Warninglid, Slaugham and Bolney area back on – that is our priority.


We will continue to operate tankers in the area trying to inject water into the network, but it is very complex and will mean supplies continue to be intermittent.


There are bottled water stations set up still and we have hand delivered more than 32,000 bottles across our region to our vulnerable customers that are registered on our Priority Services Register.


As this is a rural location there are also a lot of homes and businesses with livestock. We have deployed 23 bowsers into the area to help with deliveries to these customers.


We have sent text messages and emailed everyone in the area whose details we have. We also have staff out hand delivering letters to those impacted.


Please be reassured we will be organising compensation for these customers. Everyone has worked tirelessly but we haven’t been able to supply these customers just when they needed it. We are very sorry and can only reiterate that we are doing everything we can and are working 24/7 to meet the demands for water – please help us by avoiding all garden water use this week. Storms are forecast and cooler weather is on its way.


Yesterday we supplied 673 million litres of water – this is significantly more than normal – around an additional 130 million litres, close to the record demand of Friday which was 696 million litres. It is vital everyone in Mid-Sussex, West Sussex, East Sussex and Kent minimise their water use this week.


Details of the current bottled water stations are:

  • The Rawson Hall, The St, Bolney, Haywards Heath RH17 5PF   


  • Seaforth Hall, The St, Warninglid, Haywards Heath RH17 5TR 
  • Haywards Heath Rugby Football Club, Whitemans Green, Cuckfield, Haywards Heath RH17 5HX 
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